PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, do not use this site.
Returns & Cancellations
Your order may be cancelled up to the time that it has been processed for shipment. Once it has been processed it cannot be cancelled. If you find you need to cancel please call us immediately (413) 536.5551 or email firstname.lastname@example.org
Modifying an order
We are unable to modify an order after it has been placed. We are not able to add to an existing order, you will need to place a new order.
Most parts have a 30-day return period. All returns are subject to a 15% restocking fee. The original shipping charges will not be refunded. We will help you in any way possible to process a claim. Some manufacturer’s will not reimburse for shipping costs for returned parts and some will ask that the parts be sent back to the factory for testing, which can take about 3-4 weeks. A RMA will be emailed to you. Print a copy and include in the box with the part(s) you are returning. Refunds are typically issued within 1 week after the part is received in our warehouse.
All returns must be sent back pre-paid, with a tracking number, in the original packaging and unused. We do not reimburse for any fees that you incur to send the product back to us. Please insure your items. If they arrive at our warehouse damaged we cannot issue you a refund. All products will be inspected before a refund will be issued, if the product is not in original, unused condition, you will not receive a refund. Returns without a RMA may be charged a 20% restocking fee. Any order that is refused will be charged a 20% restocking fee.
Most products carry a warranty. Due to their sensitive nature, many electronics carry a 30 day warranty. If you find a product to be defective in this time period please contact us for return instructions. You are responsible for the cost of returning the defective product to us for testing. We will cover the cost of sending you a replacement product via ground shipping. Under warranty replacement you will not receive a cash refund, we will replace the product if it is proven defective. If a product is determined “good” with no defect there will be a flat $20 fee for return shipping of the item and diagnosing the part. OEM parts are covered under the manufacturer’s warranty. If a part is installed in a brand or model other than what is listed in the part description the warranty will be null and void. Any tampering or modifications to a part or product also voids the warranty.
We use UPS for shipping. Once your order has been shipped you will receive an email with the tracking information. You can also log into your account to check order status. Shipping time frame can be found on the product that you ordered. This is the amount of time we need to pack the item before it leaves our warehouse. Please also add in transit time, (typically 3-5 business days). If your order contains multiple items please reference the longest lead time given. We do not split ship orders, if one item is on backorder your order will be held until all parts are in stock.
If your item was damaged during shipping please contact us immediately. Damage must be reported within 2 days of receiving the item. You will be asked to send us photos of the damaged item, and the packaging it was received in. We will file a shipping claim and send you replacements.
All returns are subject to a 15% restocking fee. Returns received without proper paperwork or an RMA number, or returns sent to the incorrect address will be charged a 20% restocking fee. Any order that is refused will be charged a 20% restocking fee.
In the event that a product is on back order the customer will be notified and given the option of canceling their order or waiting for the product to arrive. We make every effort to keep our site updated with back order information, however we may occasionally miss something.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of McKenney Hearth & Home. The collective work includes works that are licensed to McKenney Hearth & Home. Copyright 2021, McKenney Hearth & Home. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with McKenney Hearth & Home or purchasing McKenney Hearth & Home products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by McKenney Hearth & Home. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of McKenney Hearth & Home used in the site are trademarks or registered trademarks of McKenney Hearth & Home.
This site and the information on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, McKenney Hearth & Home disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. McKenney Hearth & Home does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. McKenney Hearth & Home does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
McKenney Hearth & Home shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if McKenney Hearth & Home has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a McKenney Hearth & Home product is mistakenly listed at an incorrect price, Mountain View Hearth Products Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. McKenney Hearth & Home reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, McKenney Hearth & Home shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by McKenney Hearth & Home without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Your use of this site shall be governed in all respects by the laws of the state of Massachusetts, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of McKenney Hearth & Home products) shall be in the state or federal courts located in Massachusetts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of McKenney Hearth Home products) must be commenced within one (1) year after the claim or cause of action arises. McKenney Hearth & Home’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. McKenney Hearth & Home may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a McKenney Hearth & Home or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
McKenney Hearth & Home does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, McKenney Hearth & Home is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, McKenney Hearth & Home reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to McKenney Hearth & Home in its sole discretion.
You agree to indemnify, defend, and hold harmless McKenney Hearth & Home, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, McKenney Hearth & Home may link to sites operated by third parties. However, even if the third party is affiliated with McKenney Hearth & Home, McKenney Hearth & Home has no control over these linked sites, all of which have separate privacy and data collection practices, independent of McKenney Hearth & Home. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, McKenney Hearth & Home seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).